Free Agile Coach
Late Payment Emails
Stop trading your coaching velocity for the administrative friction of chasing overdue invoices and reclaim your authority as a strategic partner rather than a debt collector.
Collections Tip
Ensure your Master Service Agreement (MSA) specifies that Day 30 triggers a mandatory stop-work order, which includes a suspension of all coaching sessions, sprint ceremonies, and access to shared digital artifacts until the balance is cleared.
Why use an automated sequence?
Chasing money ruins client relationships. As a Agile Coach, sending desperate, unstructured emails makes you look unprofessional. Using an escalating, structured email sequence removes the emotion and sets clear boundaries.
📬 What this sequence covers:
- ✓Day 3: The "Gentle Reminder"
- ✓Day 15: The Firm Notice
- ✓Day 30: Final Demand
- ✓Stop-Work Order Phrasing
- ✓Professional Escalation
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Frequently Asked Questions
How do I maintain a 'Trusted Advisor' status with a client while being firm about late payments?
The key is to separate the coaching relationship from the financial transaction. By utilizing a digital Dunning Engine, you allow an automated system to act as the 'bad cop.' This ensures reminders are sent consistently and professionally without you having to manually send awkward emails that can derail your coaching rapport.
Is it standard practice to stop coaching mid-sprint if an invoice is ignored?
Yes, protecting your business's cash flow is vital to your sustainability as a coach. An automated Dunning system can be programmed to issue a warning well in advance of a stop-work order, giving the client ample time to resolve the issue before their team's velocity is impacted by a loss of coaching support.
What should I do if the client claims their internal AP process is the reason for the delay?
You shouldn't have to manage your client's internal bureaucracy. A digital Dunning Engine handles this by automatically escalating reminders to multiple points of contact within the client's organization, ensuring that the right stakeholders are alerted to the friction before it necessitates a cessation of services.