Free Community Manager
Service Agreement
One unmoderated flame war can trigger a defamation suit that guts your bank account before lunch. If you don't nail down your hours, you're just a digital janitor working overtime for free while the client burns your reputation.
Pro Contractor Tip
Insert a 'Scope Creep Surcharge' to ensure every extra platform or midnight DM is billed as a change order, not a favor.
Why use a written agreement?
Handshake deals are risky. As a Community Manager, "scope creep" is your biggest enemy. A clear agreement ensures everyone agrees on the deliverables before money changes hands.
🛡️ What this sequence covers:
- ✓Deliverables List
- ✓Payment Terms
- ✓IP Rights
- ✓Revision Limits
- ✓Cancellation Policy
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Start building now →Statement of Work
REF: 2026-0011. Project Background
This Agreement is entered into by and between the Client and the Contractor. The Client wishes to engage the Contractor for professional Community Manager services.
2. Scope of Services
The Contractor shall provide the following deliverables:
- Daily Moderation Queue Clearance
- Weekly Performance Audit Report
- Monthly Content Blueprint
- Emergency Crisis Protocol Manual
- Member Onboarding Sequence Installation
- Live Event Site Supervision
- Spam Filter Calibration
3. Performance Standards
The Contractor agrees to perform the Community Manager services in a professional manner, using the degree of skill and care that is required by current industry standards.
TERMS & CONDITIONS (Summary):
1. Payment: 50% Deposit required.
2. Copyright: Rights transfer to Client upon full payment.
Disclaimer: This template is for educational purposes only.
Frequently Asked Questions
What happens when the client expects me to put out fires at 3:00 AM on a Sunday?
You aren't an ER doctor. Use your contract to define 'Standard Operating Hours' and set a 'Weekend Premium Rate' so if they want you on-call, they pay for the inconvenience upfront.
How do I stop them from adding Discord and Reddit to my plate when we only agreed on Facebook?
Treat it like adding a deck to a house—it's a change order. Your contract should list specific 'Covered Platforms' so any new site requires a signed addendum and a price hike.
What if they ghost on the final payment but keep using the community guidelines I wrote?
Include an 'Intellectual Property Transfer' clause that says they don't own a lick of your work until the final check clears. If they don't pay, they're stealing your tools and you have the right to pull the plug.